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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please speak to us in store.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?


Can I purchase a ticket in-store or at the venue or on the day.

If there are spaces available at certain events you can book on the day, but if we are full, then you cannot. Many events have limits on the number of guests. Please check with us before attempting to attend an event without a ticket.

How can I get in contact with you?

Our Customer Services Team are available Mon-Sat 9am to 7pm on 01782 372888

You can also contact our retail outlets and venues via the following:

Old School Wines: 01782 372888 (mon-sat 10am to 7pm)

Sugnall Walled Garden: 01785 850820 (Mon-Sun 10am to 5pm)



Postal Address: Andrew Wilson Wines Limited, The Old School House, Stone Road, Tittensor, Staffordshire, ST12 9HA, UK.

Trouble with your purchase? Contact AW Wines 01782 372888

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.